NAIL TIES SUPPORT
Let’s help with your order.
Start here if something is incorrect, damaged or needs a closer look.
Before requesting a return
Check the product information and the details supplied with your order. Contact us to confirm eligibility and the next steps before sending an item back.
Include your order number, the product name and a short explanation. Use the email address associated with your order where possible.
Incorrect, damaged or missing items
Tell us what you received and what appears to be wrong. Clear photographs of the item and packaging can help explain the issue.
Keep the packaging and any remaining items while your enquiry is being reviewed. Please do not include payment card details in your message.
Changes or cancellation requests
If you need to ask about changing or cancelling an order, contact us promptly with your order reference. Sending a request does not itself confirm that the order has been changed or cancelled.
Review the order status in your account and wait for confirmation of any agreed changes.
Sending an item back
Confirm the return address and any packing instructions before posting an item. The address printed on a parcel is not necessarily the correct destination for a return.
Ask support to confirm any applicable return shipping arrangements. Keep a record of the instructions and any proof of postage or tracking you obtain.
Refund enquiries
If a refund is approved, ask support to confirm the amount, method and expected processing steps. Payment providers can have their own processing times.
If you are following up on a refund, include the order reference and the date of the confirmation you received. Do not send full payment card or bank account details.
Need a hand?
Send us your question. For an existing purchase, include your order number so we can identify the order.