NAIL TIES SUPPORT
From your order to your next look.
Find help with delivery destinations, order details and parcel enquiries.
Delivery destinations
For delivery within the United States, confirm the available service and delivery estimate before ordering, especially if you need your items for a particular date.
For destinations outside the United States, contact us to check availability before placing an order. Do not assume that a delivery service is available for every address.
Delivery costs
Review your order total before completing checkout. If delivery charges or options for your address are unclear, contact us with your destination so you can confirm the details before ordering.
Check the country, state and postal code carefully. An incomplete or incorrect address can affect delivery.
Processing and delivery time
Order processing and carrier transit are separate stages. A checkout or order confirmation does not mean that a parcel has already been dispatched.
If you are ordering for an event or deadline, ask us to confirm the current processing and delivery estimate before you buy. Keep any delivery information supplied with your order for reference.
Order status and tracking
Sign in to My Account → Orders to view your order and its current store status. A store order status is not a live carrier tracking service.
If tracking information is supplied for your shipment, use the carrier link or tracking reference provided. Check the email address used for your order, including your spam or junk folder, for updates.
Address changes and delivery questions
Contact us promptly if you notice an address error or need to ask about a delivery change. Include your order number and the details that need checking. A requested change may not be possible once an order has progressed.
If your parcel appears delayed, check any tracking information you have and contact us with your order reference and delivery address.
Damaged, missing or incorrect items
Keep the items and packaging while you contact us. Tell us which item is affected and include clear photographs where relevant, along with your order number.
Do not post items back without confirming the next steps and the appropriate return address.
Need a hand?
Send us your question. For an existing purchase, include your order number so we can identify the order.